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To this day, the kitchen table is still often thought of as the center of family communication, designed to encourage conversation and strengthen bonds among loved ones over a meal. Often, the fondest of memories are formed there. But at Bill Hooper’s house, the kitchen table is also a place to learn about statistical process improvement approaches.

In 2005, Bill had just received his third ASQ certification, the Certified Reliability Engineer (CRE). As someone who understood the challenges and rewards of pursuing certification, Bill decided to volunteer as a tutor to his peers that were experiencing difficulties passing the exams through his ASQ Michiana Section.

Many years had passed since he had last taught—not since teaching a basic statistical process control course in 1998 that he says was “less than ideal.” But from the moment Bill began tutoring his first ASQ section pupil, Karen, he began to realize that maybe teaching is his call to service in supporting the quality cause.

Since 2005, Bill has taught various certification bodies of knowledge to more than 100 ASQ Certified Quality Engineers (CQEs), Certified Six Sigma Green Belts (CSSGBs), Certified Six Sigma Black Belts (CSSBBs), Certified Reliability Engineers (CREs) and Quality Process Analysts (QPAs), with a pass rate of more than 95 percent.*

Contact Bill Hooper to learn more about his coaching services.


(* from the Journal of ASQ, January 2012)